I've generally been a loyal consumer to AA and don't believe any of one's clients needs to be taken care of With this fashion!
My grievance is, on March 8th. My luggage was delayed from Chicago, my vacation spot was Dane County Airport Madison Wi. When it had arrived, it was sent. Nevertheless, the luggage were wrecked and taped up. I called in the criticism immediately. I were givin quite a few cellphone numbers as well as the firt 1 was just a recording to depart my phone and somebody would get back again to me.
Pricey Customer Service, On September twenty five my 12 calendar year previous son, Aaron Silvers was booked on American Airlines flight 1358 flight at three:10PM from Chicago O’hare in path to Los Angeles LAX airport. He was escorted by a pal on the household, Lori Cooper, to your airport and through stability on the gate. For a rate of $150 that I previously paid, your airline certain me that my son will be Risk-free and looked after really effectively. The flight was announced delayed when they arrived for the gate. Our household Buddy, Lori referred to as into her Business office to inform them that she was operating late. The two of them received some lunch and waited. The flight was resulting from depart at four:15PM, so it wasn’t so inconvenient. They fulfilled back again at the gate to board as well as attendant told them that the flight was delayed A different 50 % an hour or so as a consequence of depart at four:45PM.
I traveled really not too long ago on a single within your planes, I've always been satisfied on the other hand, this knowledge remaining me While using the concern, “Why must I exploit this airline?”. I left L.A. to fly to Phoenix I used to be returning household following caring for my sister and necessary to get dwelling as soon as possible for the reason that my husband was injured at home. Ahead of the plane still left there were Laptop or computer issues and once we landed the ramp wouldn’t open up we had to be “towed ” to a different gate. “We did not disembark with the aircraft right until the last call for my following flight. I realize that there are actually issues that take place though the service was Lower than standards. At no time did anyone say we've been sorry, apart from the pilot stated, “Effectively I don’t determine what to mention factors materialize, I suppose sorry might be very good.
i bought a ticket #TMRYPL on jan one 2016 departing bflo ny to melbourne, fla, i was unable to utilize the ticket and had dr. Be aware to confirm when calling 1 of your agents I had been informed however the credit rating is fo r130.
I want someone to get in touch with me concerning the three worst purchaser service calls I have ever had right now. E-mail me initial Considering that the consultant explained I can only do it in writing. #flysouthwest. #behelpfulfail
My Mother experienced a worst experience with AA flight.my Mom is 81 yrs.previous Girl who does not converse English.We asked for wheelchair help because of her arthritis plus a language challenge.We had reconfirmed out request prior to her departure and a few days ahead of all alongside one another four moments.At DFW airport she needed to modify airplane.She obtained from the plane and was instructed to await a wheelchair assistance.Following ready very long time no person arrived to help her.As a consequence of not acquiring a wheelchair assistance promptly she missed her connecting aircraft to N.J.By some means she regulate to secure a aircraft but not until finally subsequent morning.Agent was helping her to produce an arrangement for her to remain right away on the Airport.
I want to relay a very very poor buyer service working experience with American Airlines which happened on Friday, July 15, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And eventually to Charleston, WV (CRW), which did not take place. My flight from DFW was resulting from depart at three:00 p.m. Flight #2553. Resulting from our gate not currently being offered (One more airplane was caught at our gate from a prior flight) and AA failed to remove it for routine maintenance and no other gate currently being assigned to our flight. Around 45 minutes soon after our scheduled boarding time, a fresh gate was identified plus the boarding began. Then soon after everyone boarded Flight #2553, we were delayed on the ground as a result of floor crews not having the ability to speedily and effectively load the aircraft. We at last departed Dallas about 75 minutes later than scheduled. The landing in DCA happened with somewhere around ten minutes remaining for me to board my connecting flight to CRW.
– Entirely alter your management framework with individuals that ‘really care’ regarding your Major aim.
My family members just traveled from Boston MA to Charlotte NC and experienced a Awful encounter boarding the plane. Both my little ones have disabilities and we ended up made to board the aircraft final. I am not delighted with how your airline treats kids with disabilities. A coverage improve must be built.
Be sure to tell me how This may be fixed. I do enter the right precheck range about the reservation type and The shopper service agent has also check it. This doesn't use excellent relations by using a purchaser who flies 8 to 10 instances a calendar year.
Previous, let me make clear that in the event you inquired about an forthcoming or present-day trip, we inquire which you Get in touch with our Reservations staff, who can be found 24 hours on a daily basis and will be in an improved place to reply questions about your vacation. From the U.S., the toll-absolutely free variety is
be there? Then NO spot for them to stay til early morning!! I hope There exists some payment for me in this situation. I had been pretty unsatisfied with the way American Airlines handled my flight.
senores American Airways me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado 4 minutos tarde que tenia saliendo de Caracas This Site to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por targeted traffic aereo y yo pague con resort y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su atencion 201 921 8130 o mi mail gracias