it really is pitiful to get to report that my quite a few email messages to Purchaser Relations have not been answered as of so far Oct 29, a complete lack of one of the most elementary courtesy towards an eighty four decades aged 1st-Class passenger and Frequent Flier….
The crew users were being by far the most non caring I've at any time been over a flight with. It reminded me off my days inside the resort business enterprise after we experienced union and non union groups. I won't ever fly American yet again I I should go west I'll push.
We ordered round excursion connecting flights by way of Charlotte from Boston to Aruba for eleven/28/2015. We paid out Also for your “more room” seating. No where ended up we informed that these “further area” seats didn't present you with a reclining alternative. After we arrived in Charlotte, we boarded flight 874 only to b informed with the Captain that he needed to carry out some “program upkeep” that will have a “couple of minutes” before we remaining, because he “wouldn't manage to depart Aruba in time” if he waited to possess it done carried out there.
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I've experienced horrible experiences with american airlines. I am able to’t even amount their customer service as it is much below a one star. customer relations representatives are rude, small, and unfriendly.
The whole reverse is your personnel Liibide (sorry I didn’t receive the spelling of his name). I hesitate to call him a Purchaser Service Rep. He did help me with some challenges I had on my outgoing flight but essentially was of no help by any means with my return flight.
So bottom line…..Until you come back to me with some sort of thought, you’ll hardly ever see me all over again.
Nonetheless wanting to obtain an individual to help me with my difficulty. Have sent a message about the AA web site by using a response that created no feeling. Have named and been told to send the Find Out More message. I attempted to reaction towards the concept that produced no perception and I acquired an e-mail back stating the e-mail tackle I responded to is not is use.
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on oct,21 I was returning property from dallas tx to Greensboro n.c. on fligt aa3071 although on my assigned seat a cockaroach was in the front seat in front of me the individual sitting down beside me saw it to we called the fligt atendent and wouldn't occur untell many requires her focus the brot a person to come Test an just claimed its Alright and still left we needed to trip all of the way home questioning the place that cockaroach was and ended up did it go it had been an exceptionally discusting journey but had to take it back again house .
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I am emailing this remark for you to make sure that AA may possibly far better have the capacity to inspire employees to get far more courteous when issues go Improper.Client service may make such a change for all those using your service.
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